Julie Lawrence, Principal, JL NEVIS Consulting LLC
Human Resources | Diversity & Engagement | Organization Effectiveness Consulting | Coaching & Leadership Development

Organizational Effectiveness

Portfolio » Organizational Effectiveness

First impressions are lasting; the face of your organization represents your community; support your staff in understanding and making the change.

Ideally, your front-line staff are always bright, cheerful, representative of the community and helpful in every way. But what if they are not? A negative customer experience is six times more likely to be communicated publicly than a positive one. This is about change and employee engagement and managing change…

Read the Case Study