Focus on helping your staff go from where they are, to where they want themselves and your company to be.
An individual was having a difficult time getting up to on some specific forecast reports. The manager walked the individual through the original materials; passed on the minutes from all Leadership Committee meetings; and diligently reviewed and gave feedback on the draft the client presented. Yet, still the feedback is the reports are falling short. Is the skill gap due to a lack of ability, will, confidence or opportunity?