Julie Lawrence, Principal, JL NEVIS Consulting LLC
Human Resources | Diversity & Engagement | Organization Effectiveness Consulting | Coaching & Leadership Development

Diversity & Engagement

Portfolio » Diversity & Engagement

Changing market, and talent recruitment to support customer case mix, demands more multiculturally sensitive staff.

Context:
The need for a diversity recruitment was driven by the changing market and customer case mix. So not only the staff, but the leadership needed to become more multiculturally sensitive and aware. However, lack of retention and career mobility were the key determinants in exit interviews.

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